In order to streamline grievance requests and better serve you, we utilize a Grievance Mechanism system. Every grievance request is assigned a unique grievance number which you can use to track the progress and responses online. For your reference, we provide complete archives and a history of all your requests. A valid email address is required to submit a grievance.
The overarching goal of the Electricity Distribution and Supply Authority (EDSA) Grievance Mechanism (GM) is to establish a structured and effective ...
The Electricity Distribution and Supply Authority (EDSA) has developed a comprehensive Grievance Mechanism (GM) to address and resolve complaints and ...
This step focuses on a detailed examination of the grievance to verify its validity and seek resolution. Grievances are assessed objectively against ...
